Welcome to Our Help Site

• Customer Service Hours
• How can I view your pricing?
• How do I call or email Kiss?
• How do I create an account with Kiss Books?
• How do I log in?
• How do I request a new password?
• Kiss Rewards

See all articles in Account Information →

• Can I buy 4x4 albums separately?
• Can I order an album with less than 10 spreads?
• Can I order an album with more than 40 spreads?
• Can I purchase a landscape or portrait album?
• Does Kiss offer vegan album options?
• Do you offer a discount on studio samples?
• Do you print on the first page?

See all articles in Albums →

• Do you actually handwrite every Thank-You Card?

• How to engrave and deboss boxes
• Will my album ship inside my box?

• Autobuild Designer Feature
• Fundy, Albumstomp, and other designer's Kiss Templates
• How can I manually select the number of frames to be used on a template?
• How do I add a cameo to my album?
• How do I add and view comments in the designer?
• How do I add debossing to my album?
• How do I add engraving or debossing?

See all articles in Design Software →

• How does my client leave comments for the designer?
• How do I create a D49?
• How do I leave comments for my designer as the photographer?
• How do I release my Design for $49 to my client for proofing?
• What are the different Design for $49 options?

• Can I apply a promo code after my order has been placed?
• Can I combine orders?
• Do you offer swatches?
• How can I see my order history?
• How do I buy Kiss credit?
• How do I cancel my order?
• How do I place an order?

See all articles in Orders →

• How do I cancel my Pro Kiss Account?
• How do I change the credit card on file for my Pro Kiss Account?
• How do I upgrade to a Pro Kiss Account?

• Do you have photos or images I can use in my marketing?

• Can I add a signature for my delivery?
• Can I drop ship my Kiss order?
• Can I place one order and ship my books to multiple locations?
• How can I change the shipping address after my order is placed?
• What is the turnaround time?
• What shipping couriers do you offer?
• Where can I find my order tracking number?

• How do I add a discount to my slideshow?
• How do I add my own songs to a proofing slideshow?
• How do I enable and disable a slideshow?
• How do I leave comments as the photographer?
• How do I proof a design with my client?
• How do I set up a custom URL for my proofing slideshows?
• My images are blurry, distorted, or pixelated in the designer and slideshow. Will they print like this?

See all articles in Slideshows →